William Angliss Institute

WSQ Advanced Certificate in Hotel and Accommodation Services - Front Office

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Overview

The WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) is a Supervisory level qualification requiring students to complete 9 Competency Units (4 Core units and 5 Elective units) and attain at least 27 credits.

Students of the WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) will gain knowledge and become competent in skills from a broad range of highly developed supervisory skills specific to the Hotel and Accommodation Services industry.

Content
The WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) course includes coverage of essential financial, loss prevention, staff training and staff supervision skills. This WSQ course also provides a selection of supplementary knowledge (selected to meet industry and/or individual need) drawn from front office/guest services, site and equipment management and service excellence.

Course Developer
This WSQ course has been developed by the Workforce Development Agency and William Angliss Institute.

Entry Requirement

  • WSQ Certificate in Hotel and Accommodation Services or
  • Two (2) years’ work experience at the operations level in the tourism sector or
  • WSQ ES Workplace Literacy and Numeracy (WPLN) Level 6 or equivalent

Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.

Assessment
Competency Based Assessment for the WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.

Certification
Upon successful completion of this WSQ course, trainee will receive a WSQ Advanced Certificate in Hotel and Accommodation Services.

Articulation
For progression, participants can pursue the WSQ Diploma in Tourism (Managerial level).

No. of WSQ Units
9 Competency Units (4 Core units and 5 Elective units).

Duration of Course
The duration of the WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) is 270 hours:

  • WSQ course Core units - 106 hrs
  • WSQ course Electives - 146 hrs
  • WSQ course Assessment - 18 hrs

WSQ course assessment hours for each unit are approximately 2 hours.

Mode of Delivery
The WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) has two modes of delivery:

  • Part-time and
  • possibly full-time

Average teacher-student ratio
1 teacher to a maximum of 20 students.

Target Audience
The WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) is suitable for:

  • Front Office Supervisors
  • Shift Supervisors
  • Duty Supervisors

Commencement Date
Please refer to our Academic Calendar for the latest commencement dates.

Course Fees (excluding GST)
The WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) has the following course fees:

Gross WSQ course fee $6,350.00
Less 90% WDA grant ($5,715.00)
Nett WSQ course fee $635.00

Other costs
Other cost related to the WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) are:

IWC insurance scheme $12.00

Eligibility
Singapore Citizens and Permanent Residents are eligible to apply for the WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office).

Apply Now using Angliss Online Application form

 
List of competency units in Advanced Certificate in Hotel and Accommodation Services - Front Office
Units  Credits 
CORE UNITS   
A trainee must complete all 4 core units leading to at least 11 credits   
TH-BF-301C-0 Monitor Income and Expenses (24 hrs) 
TH-RM-301C-0 Implement Loss Prevention (10 hrs) 1
TH-HRM-301C-0 Conduct Orientation and Training (32 hrs) 3
TH-HRM-302C-0 Supervise Staff (40 hrs) 4
PLUS a trainee must complete at least 5 elective units leading to at least 16 credits  
FRONT OFFICE/GUEST SERVICES  
TH-FGS-301E-0  Monitor Front Office/Guest Services Operations (36 hrs) 4
TH-FGS-302E-1  Monitor Reservation Services (24 hrs) 3
TH-FGS-304E-0  Monitor Handling of Guest/Resident Accounts (24 hrs) 3
SITE AND EQUIPMENT MANAGEMENT  
TH-SEM-301E-0 Implement Site/Outlet and Equipment Maintenance Plans (32 hrs) 3
SERVICE EXCELLENCE  
SV-RS-301G-0 Implement Continual Improvements in Service Delivery (16 hrs) 3

The training hours listed above do not include assessment hours/Nominal assessment hours for all units are approximately 2 hours.