Course Description
Grasp the fundamentals of working in the resort and hotel industry where customer experience is everything. Learn how service underpins all operational decisions and build on front of house skills with marketing understanding to grow your value as an employee who is able to make clear contributions to operational success.
Practice using industry-current reservation systems, understanding the integration with room division operations and analysis of revenue modelling and an introduction to yield management. Uncover the principles and procedures involved in the provision of quality accommodation with emphasis on front office, housekeeping and security.
The Undergraduate Certificate of Resort Operations will introduce you to marketing principles to better understand market factors for success, and management principles that underpin working with colleagues, supervisors and managers.
The Angliss Experience
- Explore the fundamentals of the resort and hotel industry with the experience specialists
- Explore key skills in Opera accommodation reservations systems used by industry
- Use experiential learning to apply the basic tools of management in simulated situations
- Make the most of small class sizes and mentorship from your lecturers
COURSE DETAILS
Course Code
Undergraduate Certificate of Resort Operations - CRS1401003Study Area
Hotel Management, Resort ManagementCourse Level
Undergraduate CertificateAlert
Course Intake
February, JulyDuration
6 months (full-time)
Campus
Melbourne
Course Mode
On campus
Course Hours
Approximately 16 hours per week plus self-directed study
Course Structure
Units
