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Course Description

This course gives you the hands-on skills needed to work in the global retail travel industry, connecting you to leading travel and tourism businesses, guest speakers and future trends.

You’ll learn valuable foundations in customer relations as well as booking systems, itinerary planning and coordinating operations.

The Angliss Experience

  • Hands-on training in the software and booking management systems that are used by industry professionals
  • Enjoy both metropolitan and regional excursions to tourism destinations and attractions
  • Presentations by a diverse range of industry professionals

COURSE DETAILS

Course Code

SIT40116

Study Area

Tourism, Travel

Course Level

Certificate IV

Course Intake

February, May, July

Duration

6 months full-time

Campus

Melbourne

Course Mode

Full-time

Part-time (on request)

Course Hours

Full-time: 25-30 per week

Application Requirements

William Angliss Institute accepts direct applications from domestic students.

Angliss considers you a domestic student if you:

  • Are an Australian or New Zealand Citizen
  • Are an Australian Permanent Resident
  • Have an Australian Permanent Humanitarian Visa

If you are unsure or hold a different visa type, please contact our Admission Team for more information.

apply now

Course Structure

Please note that the order of the delivery of units and elective units available may vary between campuses, course modes and intakes.

Stage 1

SITTIND001Source and use information on the tourism and travel industry
SITXWHS003Implement and monitor work health and safety practices
SITTTSL005 Sell tourism products and services
SITXCCS007Enhance customer service experiences
SITXCOM005Manage conflict
SITXFIN002Interpret financial information
SITXCOM002Show social and cultural sensitivity
SITXHRM001 Coach others in job skills
BSBCMM401AMake a presentation
SITTTSL002Access and interpret product information
SITTTSL016 Provide specialist advice on cruises
SITTTSL003 Provide advice on International destinations
SITTTSL004Provide advice on Australian destinations
SITTTSL008Book supplier products and services
SITTTSL009 Process travel-related documentation
SITTTSL006 Prepare Quotations
SITTTSL010 Use a computerised reservations or operations system
SITTTSL012Construct normal international airfares
SITTTSL013Construct promotional international airfares

Companies who hired our graduates

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Join the Journey of Passion and Fulfilment

William Angliss Institute is the Government endorsed specialist training provider for the foods, tourism, hospitality and events industries. Over 80 years we have earned a strong global reputation for the delivery of innovative higher education, training solutions and consultancy services to clients across Australia and abroad. Read more.

Melbourne

555 La Trobe Street, Melbourne, Victoria, 3000

555 La Trobe Street, Melbourne, Victoria, 3000

1300 ANGLISS or +613 9606 2111
 Or contact us

International +613 9606 2169 or international@angliss.edu.au

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We acknowledge and pay respect to the Traditional Owners of the land upon which our campuses are situated.

Tafe Victoria William Angliss Institute

© William Angliss Institute ABN: 66266583978

RTO No: 3045 CRICOS Provider No: 01505M TEQSA Provider ID: PRV12153

Our training is delivered with Victorian and Commonwealth Government funding.