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WELL Resources

These new free print resources provide teaching and learning materials for 9 hospitality units of competency.

For each unit there is:

  • a Learner Workbook with extensive visual content and text and activities at appropriate language, literacy and numeracy (LLN) levels.
  • a brief Trainers’ Guide with advice on using the activities in the workbooks
  • a Trainer Guide with general advice and suggestions on supporting Indigenous learners and learners with LLN needs.

 

PDF Documents

Learner Workbooks

Prepare rooms for guests

Clean premises and equipment

Receive and store kitchen supplies

Clean and maintain kitchen premises

Develop and update hospitality industry knowledge

Work with colleagues and customers

Work in a socially diverse environment

Follow health, safety and security procedures

Follow workplace hygiene procedures

Porter

Reception

Food preparation

Appetisers and salads

Coffee

Serve food and beverage

Trainer Guides

General Trainer Guide

Prepare rooms for guests

Clean premises and equipment

Receive and store kitchen supplies

Clean and maintain kitchen premises

Develop and update hospitality industry knowledge

Work with colleagues and customers

Work in a socially diverse environment

Follow health, safety and security procedures

Follow workplace hygiene procedures

Word Documents

Learner Workbooks

Prepare rooms for guests

Clean premises and equipment

Receive and store kitchen supplies

Clean and maintain kitchen premises

Develop and update hospitality industry knowledge

Work with colleagues and customers

Work in a socially diverse environment

Follow health, safety and security procedures

Follow workplace hygiene procedures

Porter

Reception

Food preparation

Appetisers and salads

Coffee

Serve food and beverage

Trainer Guides

General Trainer Guide

Prepare rooms for guests

Clean premises and equipment

Receive and store kitchen supplies

Clean and maintain kitchen premises

Develop and update hospitality industry knowledge

Work with colleagues and customers

Work in a socially diverse environment

Follow health, safety and security procedures

Follow workplace hygiene procedures

Porter

Reception

Food preparation

Appetisers and salads

Coffee

Serve food and beverage

Covers

Prepare rooms for guests

Clean premises and equipment

Receive and store kitchen supplies

Clean and maintain kitchen premises

Develop and update hospitality industry knowledge

Work with colleagues and customers

Work in a socially diverse environment

Follow health, safety and security procedures

Follow workplace hygiene procedures

 

These resources were developed by William Angliss Institute and Macsmith & Associates. They were funded under the Workplace English Language and Literacy (WELL) Program by the Australian Government through the Department of Education, Employment and Workplace Relations (DEEWR). © Commonwealth of Australia 2012

The print resources are provided in two formats: 1. PDF – a stable and portable format. 2. Word – so trainers can customise the content to suit a particular context or learner group.