Academic Profile - Eminent Professor Conrad Lashley

Biography

A lecturer and researcher specialising in hospitality, Conrad Lashley has co-authored and edited sixteen books and more than 100 articles published in academic journals and conference reports. In addition to having served as editor-in-chief of the trade journal Hospitality Review and co-editor of Research in Hospitality Management and being the emeritus editor of Hospitality & Society, Professor Lashley has also worked closely with various businesses, conducting commercial research and acting as a consultant. Professor Lashley's primary research interest is hospitable behaviour as a potential source of competitive advantage.

Qualifications

• MA in Industrial Relations, University of Warwick
• BA Social Science, Open University
• Certificate in Education (Special Commendation), University of Leeds
• Certificate of the Institute of Industrial Managers (Distinction), Hull College of Higher Education
• National Diploma in Catering and Hotel Keeping, Huddersfield College of Technology
• Intermediate Certificate in Italian, Nottingham Trent University

Areas of expertise

• Frontline service performance
• Empowerment
• Impacts of training on business performance
• The study of hospitality and hospitableness
• Hospitality management education

List of research publications

Books

• Lashley, C., (2016) A Handbook of Hospitality Studies: perspectives and case, Routledge Handbook Series, Taylor and Francis Publishing
• Lashley, C., & Rowson, B., (2016) Profiles in Student Achievement, Leeuwarden: Stenden University of Applied Sciences.
• Lashley, C., & Rowson, B., (2015) Profiles in Student Achievement, Leeuwarden: Stenden University of Applied Sciences.
• Lashley, C., Spolon, A. P. (2011) Administração de pequenos negócios de hospitalidade. Rio de Janeiro: Elsevier.
• Kauffman, T., Lashley, C., & Schrier, L.A., (2009) An introduction to vacation ownership Management, Elsevier: New York.
• Lashley, C., & Lee-Ross, D., (2008) The entrepreneurship and small business min the hospitality sector, Oxford: Butterworth-Heinemann.
• Lashley, C., Morrison, A., Lynch, P.A., (2008) Hospitality: a social lens, Oxford: Elsevier.
• Lashley, C., & Upchurch, R., (2006) Timeshare resort operations: a guide to management practice, New York: Elsevier.
• Lashley, C., & Morrison, A., (2004) Em busca da hospitalidade: perspectivas para um mundo globalizado, Sao Paulo: Manole.
• Lashley, C., & Lee-Ross, D., (2003) Organizational behavior in leisure services, Oxford: Butterworth-Heinemann.
• Lashley, C., & Lincoln, G., (2002) Business development in licensed retail: a unit management guide, Oxford: Butterworth- Heinemann.
• Lashley, C., (2001) Empowerment: HR strategies for service excellence, Oxford: Butterworth- Heinemann.
• Lashley, C., & Best, W., (2001) 12 Steps to study success, London: Continuum Publications.
• Lashley, C., (2000) Hospitality retail management: a unit manager's guide, Oxford: Butterworth-Heinemann.
• Lashley, C., & Morrison, A., (2000) In search of hospitality: theoretical perspectives and debates, Oxford: Butterworth-Heinemann.
• Lashley, C., & Morrison, A., (2000) Franchising hospitality services, Oxford: Butterworth- Heinemann.
• Lashley, C., (1998) Empowering services excellence: beyond the quick fix, London: Cassell Publications.
• Lashley, C., (1996) Improving study skills: a competence approach, London: Cassell Publications.

Book chapters

• Benhadda, L., & Lashley, C., (2016) Employees' reactions to strategic change: The case of Hotel CASA 400. In C. Lashley & B. Rowson (Eds.), Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• de Vries, M., & Lashley, C., (2016) The influence of brand awareness and psychological aspects on customer booking behaviour resulting in brand equity. In C. Lashley & B. Rowson (Eds.), Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• Nikel, R., & Lashley, C., (2016) The role of emotional intelligence and emotional labour among event management professionals. In C. Lashley & B. Rowson (Eds.), Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• Wang, X., & Lashley, C., (2016) A study of service perception in a vultural perspective preparing for receiving Chinese visitors in Leeuwarden restaurants. In C. Lashley & B. Rowson (Eds.), Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• Lashley, C., (2016) Research on hospitality: the story so far/ways of knowing hospitality. In A handbook of hospitality studies: perspectives and cases, Oxford: Routledge.
• Lashley, C., (2016) Religious perspectives on hospitality. In A handbook of hospitality studies: perspectives and cases, Oxford: Routledge.
• Lashley, C., (2016) Liberating wage slaves: towards sustainable employment practices. In A handbook of hospitality studies: perspectives and cases, Oxford: Routledge.
• Lashley, C., (2016) Hospitality and beyond. In A handbook of hospitality studies: perspectives and cases, Oxford: Routledge.
• Lashley, C., . In C. Lashley & B. Rowson (Eds.), Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• Bardelle, C., & Lashley, C., (2015) Homesickness amongst crewmembers: insights from a cruise line. In C. Lashley & B. Rowson (Eds.), Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• Bolt, E., & Lashley, C., (2015) Working and Living at Sea. In C. Lashley & B. Rowson, Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• Dietlin, B., & Lashley, C., (2015) The impact the current organizational culture has on job satisfaction at a Colorado hotel. In Lashley, C., & Rowson, B. (Eds.) Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• Fuchs, A., & Lashley, C., (2015) Analyzing the reasons for the low problem resolution in a five-star hotel in the Middle East. In C. Lashley & B. Rowson (Eds.), Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• Schlaugat, L., & Lashley, C., (2015) Job satisfaction in a small luxury hotel. In C. Lashley & B. Rowson (Eds.), Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• Willemsma, T., & Lashley, C., (2015) Knowledge management and its improvement areas within the hotel. In C. Lashley & B. Rowson (Eds.), Profiles in student achievement, Leeuwarden Stenden: University of Applied Sciences.
• Gross, M.J., and Lashley, C., (2015) Hospitality higher education: a multidisciplinary approach to liberal values, hospitality and hospitableness. In Handbook of tourism & hospitality, (pp. 73-87), London: Routledge.
• Lashley, C., (2008) Marketing hospitality and tourism experiences. In H. Oh (Ed) Marketing management in hospitality and tourism, New York: Sage.
• Lashley, C., (2008) The licensed retail sector. In B. Brotherton and R. Wood (Eds.) Handbook of hospitality management, London: Sage.
• Lashley, C., (2006) Managing as though people mattered. In P. Connolly (Ed) Human resource management in Irish tourism, Oxford: Elsevier.
• Lashley, C., (2006) Discovering hospitality: an introduction. In C. Lashley, P. Lynch & A. Morrison (Eds.) Hospitality: a social lens, Oxford: Elsevier.
• Lashley, C., (2005) Insights into skill shortages and skill gaps: a study in Greater Manchester. In E. Jones & C. Haven (Eds.) Tourism SMEs, service quality and destination competitiveness, Wallingford: CABI Publications.
• Lashley, C., Escaping the tyranny of relevance: reflections on hospitality management education. In P. Barron (Ed) Creating tourism knowledge, Brisbane: University of Queensland Press.
• Lashley, C., Morrison, A., & Randall, S., (2003) My most memorable meal ever: some observations on the emotions of hospitality. In D. Sloan (Ed) Culinary Taste, Oxford: Butterworth-Heinemann.
• Lashley, C. (2002) Employee involvement in tourism and related services. In
• Lashley, C., (2002) Is there any power In empowerment? In Y. Guerrier and A. Roper (Eds.) A decade of hospitality management research, Newbury: CHME/Threshold Press.
• Lashley, C., (2001) The welfare sector. In L. Doherty, Y. Guerrier, S. Jameson, C. Lashley and A. Lockwood (Eds.) Getting ahead: graduate careers in the hospitality industry, Bristol: HEFCE.
• Lashley, C., (2001) The benefits of training to business performance. In G. Maxwell and S. Watson (Eds.) Human resource management in international hospitality, travel and tourism, London: Continuum.
• Lashley, C., (2001) A feeling for empowerment. In G. Maxwell and S. Watson (Eds.) Human resource management in international hospitality, travel and tourism, London: Continuum.
• Lashley, C., (2000) Towards a theoretical framework. In C. Lashley & A. Morrison (Eds.) In search of hospitality: Theoretical perspectives and debates, Oxford: Butterworth-Heinemann.
• Lashley, C., (2000) Empowered franchisees? In C. Lashley & A. Morrison (Eds.) Franchising hospitality services, Oxford: Butterworth-Heinemann.
• Lashley, C., (2000) The franchisor: a case study of McDonald's. In C. Lashley & A. Morrison (Eds.) Franchising hospitality services, Oxford: Butterworth-Heinemann
• Lashley, C., & Lincoln, G., (2000) The licensed retail sector. In C. Lashley & A. Morrison (Eds.) Franchising hospitality services, Oxford: Butterworth-Heinemann
• Lashley, C., (1999) Action research in hospitality organisations. In B. Brotherton (Ed) The handbook of contemporary hospitality management research: principles and practices, London: John Willey.
• Lashley, C., & Watson, S., (1999) Trends in research in human resource management. In B. Brotherton (Ed) The handbook of contemporary hospitality management research: principles and practices, London: John Willey.
• Lashley, C., (1998) Mission impossible - RHP Bearings. In R. Teare (Ed) Achieving quality performance: Lessons from British and American industries, London: Cassell.
• Lashley, C., (1997) Who needs ashtrays? continuous improvement at Britannia Airways. In R. Teare (Ed) Achieving quality performance: lessons from British and American industries, London: Cassell
• Lashley, C., (1996) Understanding employee empowerment in hospitality services. In R. Kotas, R. Teare, J. Logie & C. Jayawardena (Eds.) The international hospitality business, London: Hodder & Stoughton.

Journal articles

• Bardelle, C., & Lashley, C., (2015) Pining for home: studying crew homesickness aboard a cruise liner, Research in Hospitality Management, 5(2), 207-214.
• Bolt, E., & Lashley, C., (2015) All at sea: insights into crew work experiences aboard a cruise liner, Research in Hospitality Management, 5(2), 199-206.
• Lashley, C., (2015) Hospitality studies: making good the escape, Quality Assurance in Education, (special issue) 23(4), 364-377.
• Lashley, C., (2015) Snails on holiday: insights into caravanning and caravanners, Research in Hospitality Management, 5(2), 115-122.
• Lashley, C., (2015) Hospitality and hospitableness, Research in Hospitality Management, 5(1), 1-8.
• Lashley, C., (2015) Editorial, Research in Hospitality Management, 5(1), iii-v.
• Hoeksrta, I., Lashley. C., & Cavagnaro, E., (2015) Generation Y's attitudes to organic wine, Research in Hospitality Management, 5(1), 107-113.
• Blain, M., & Lashley, C., (2014) Hospitableness: the new service metaphor? Developing an instrument for measuring hosting, Research in Hospitality Management, 4(1/2), 1-8.
• Lashley, C., (2014) Insights into the study of hospitality (editorial), Research in Hospitality Management, 4(1/2), iii-v.
• Lashley, C., (2014) Student employment in hospitality and tourism: revelations from a recent study, Research in Hospitality Management, 3(1), 1-8.
• Lashley, C., (2014) Insights into the morality of hospitality (editorial), Hospitality & Society, 4(1), 3-7.
• Lashley, C., (2014) Studying hospitality: an agenda (editorial), Research in Hospitality Management, 3(1), ii-iv.
• Lashley, C., (2013) Managing the tyranny of relevance: linking with industry - but not too much! World Wide Hospitality & Tourism, 5(3), 233-295.
• Altinay, L., Madanoglu, M., Danele, R., & Lashley, C., (2012) The influence of family tradition and psychological traits on entrepreneurial intention, International Journal of Hospitality Management,31 489-499.
• Lashley, C., & Lugosi, P., (2012) Sustaining hospitality, Hospitality & Society, 1(2), 111-116.
• Lynch, P., Molz, J.G., Macintosh, A., Lugosi, P., & Lashley, C., (2011) Theorising hospitality, Hospitality & Society, 1(1), 3-24.
• Lashley, C., (2011) University challenge: sharing some experiences of engaging with industry, International Journal of Contemporary Hospitality Management, 23(1), 46-59.
• Lashley, C., (2011) Insights into employing students in hospitality operations: a study in Nottingham, UK, Journal of Tourism and Hospitality Research, 18, 18-25.
• Lashley, C., & Rowson, W., (2010) Life style businesses: insights into Blackpool's hotel sector, International Journal of Hospitality Management, 29(3), 511-519.
• Christou, P., Lashley, C., & Saveriades, A., (2009) The world of Agritourists from a psychological perspective, Tourismos, 4(4), 241-258.
• Lashley, C., (2009) The right answers to the wrong questions? Observations on skill development and training in the UK's hospitality sector, Tourism and Hospitality Research, 9(4), 340-352.
• Lashley, C., (2008) Studying hospitality: insights from social sciences, Scandinavian Journal of Hospitality and Tourism, 12(3).
• Lashley, C., Best, W., & Rowson, W., (2007) From beer barrels to bachelors, International Journal of Contemporary Hospitality Management, 19, 94-105.
• Lashley, C., (2007) Discovering hospitality: observations from recent research, International Journal of Culture, Hospitality and Tourism Research, 1(3), 214-226.
• Lashley, C., & Rowson, W., (2007) The trials and tribulations of hotel ownership in Blackpool: highlighting the skills gaps of owner-managers, Tourism and Hospitality Research: the Surrey Quarterly, 7(2), 122-130.
• Lashley, C., (2005) Getting IT right: exploring information technology in the hospitality curriculum, International Journal of Contemporary Hospitality Management, 17(1), 94-105.
• Lashley, C., & Barron, P., (2005) The learning style preferences of hospitality management students: observations from an international and cross cultural study International Journal of Hospitality Management , 23(2), 253-269.
• Lashley, C., (2005) More than a service encounter? Insights into the emotions of hospitality through special meal occasions, Journal of Hospitality and Tourism Management, 11(2), 80-92.
• Lashley, C., & Rowson, S., (2003) Divided by a common business? Franchisor and franchisee relations in the pub sector, Strategic Change, 12(5), 273-285.
• Lashley, C., & Morrison, A., (2003) A franchise: a resource rich small service firm? Service Industries Journal, 23(2), 135-149.
• Lashley, C., (2003) The benefits of training to pub retailers: a study for the Punch Pub Company, Journal of Hospitality and Tourism Management, 10(2), 178-195.
• Lashley, C., (2003) Studying hospitality: some reflections on hospitality management education, International Journal of Hospitality Management , 21(2), 233-261.
• Lashley, C., & Best., W., (2002) Induction in licensed retailing, International Journal of Contemporary Hospitality Management, 14(1), 6-13.
• Lashley, C., & Rowson, W., (2002) When is a franchise not a franchise? When it's a pub! Strategic Change, 11(6), 291-305.
• Lashley, C., & Rowson, W., (2002) A big firm waiting to grow? Franchisees in the pub sector, Strategic Change, 11(8), 411-424.
• Lashley, C., (2002) Emotional harmony, dissonance and deviance at work, International Journal of Contemporary Hospitality Management, 14(5), 255-257.
• Lashley, C., (2002) A franchise by any other names? Tenancy arrangements in the pub sector, International Journal of Hospitality Management, 21(4), 353-369.
• Lashley, C., Jameson, S., Holden, R., (2001) On a road to nowhere: graduate careers in transition?, in Journal of Industry and Higher Education, 11(2), 65-73.
• Lashley, C., (2001) Costing staff turnover in hospitality service organisations, Journal of Services Research, 1(2), 3-24.
• Lashley, C., (2001) Feeling empowered: emotional labour or just a nice job? The International Journal of Customer Relationship Management, 4(2), 121-134.
• Lashley, C., (2000) Empowerment through involvement: a case study of TGI Fridays, in Personnel Review, 29(6), 791-815.
• Eaglen, A., Lashley, C., & Thomas, R., (2000) Modelling the benefits of training to business performance, Strategic Change, 9(5), 311-325.
• Eaglen, A., Lashley, C., & Thomas, R., (2000) The benefits of training: a cases study at McDonald's Restaurants, Strategic Change, 9(6), 333-345.
• Lashley, C., (2000) Action research: an essential tool for hospitality management education?, International Journal of Tourism and Hospitality Research: The Surrey Quarterly, 1(4), 313-327.
• Lashley, C., (1999) On making silk purses: developing reflective practitioners in hospitality management education, International Journal of Contemporary Hospitality Management, 12(3), 180-185.
• Lashley, C., & Watson, S., (1999) Research in human resource management in the hospitality industry: the need for a revised agenda?, International Journal of Tourism and Hospitality Research: The Surrey Quarterly, 1(1), 19-40.
• Lashley, C., (1999) A framework for analysing employee empowerment in services, Personnel Review, 29(4), 169-191.
• Lashley, C., & Beaver, G., (1998) Barriers to management development in small hospitality firms, Strategic Change, 4(4), 223-235.
• Lashley, C., & Taylor, S., (1998) Hospitality retail operations types and styles in the management of human resources, Journal of Retailing and Consumer Services, 5(3), 153-165.
• Lashley, C., (1998) Matching the management of human resources to service operations, in International Journal of Contemporary Hospitality Management, 10(1), 24-33.
• Lashley, C., & Beaver, G., (1998) Competitive advantage and management development in small hospitality firms: the need for an imaginative approach, International Journal of Vacation Marketing, 4(2), 145-160.
• Lashley, C., (1997) Employee empowerment in hospitality services, in Journal of College & University Food Service, 3(3), 33-62.
• Lashley, C., (1996) Research issues for employee empowerment in hospitality services, International Journal of Hospitality Management, 15(4), 336-346.
• Lashley, C., (1995) Understanding employee empowerment in hospitality services, The International Journal of Contemporary Hospitality Management, 7(1), 27-32.
• Lashley, C., (1995) Empowerment through delayering: a pilot study with McDonald's Restaurants Limited, The International Journal of Contemporary Hospitality Management, 7(2/3), 29-35.
• Lashley, C., (1995) Making student learning the centrepiece of hospitality management education, in Innovations in Teaching and Education: a Journal for the Critical Practitioner, 1(2), 17-23.
• Ashness, D., & Lashley, C., (1995) Empowering service workers at Harvester Restaurants, Personnel Review, 24(8), 17-32.
• Lashley, C., & McGoldrick, J., (1994) The limits of empowerment: a critical assessment of human resource strategy for hospitality operations, Empowerment in Organisations, 2(3), 25-38.

Conference papers

• Lashley, C., (2009) Student employment: insights from a recent survey in Nottingham. In Carlsen, J. Hughes, M., Holmes, K., & Jones R. (Eds.), Change: tourism and hospitality in a dynamic world, Perth: Curtin University.
• Lashley, C., (2009) Journey into tourist psychological matters, International CHRIE Conference-Refereed Track, San Francisco, USA, (with Christou & Saveriades)
• Lashley, C., (2009) Exploring tourism experiences through ethnography. In M. Smith, & L. Onderwater (Eds.) Exploring tourism differences: changing tourists and tourist experiences, Arnhem, Netherlands: ATLAS (with Christou & Saveriades).

Research supervision

PhD

• Supervised 16 PhDs to completion

DBA

• Supervised 2 DBAs to completion

Research grants

• Enterprise and Creativity: a report. Funded by the Everards Pub Company (£5000)
• Developing Area Manager: a research report for Greene King 2010. Oxford Brookes University (£16,000)
• The Benefits Of The 'Go For Growth 1 & 2' Training Programmes To Licensed Retailers – Greene King (£4,500)
• Leap Ahead Project (£146,000)
• Student Part-time Employment in Nottingham's Tourism Sector (£40,000)
• Nottinghamshire STARS Pilot Study: employment and training (£5,000)
• Developing Management Skills in Blackpool's Small Hotel Sector: a research report for England's North West Tourism Skills Network (£20,000)
• Nottingham's Corner House: consumer perceptions and uses of a leisure retail facility (£20,000)
• Evaluating the benefits of the X factor program, Punch pub company (£5,000)
• Employment Practice and Skills Shortages in Greater Manchester's Tourism Sector (£40,000)
• The Benefits of Training for Pub Retailers: a research report for the Punch pub company (£20,000)
• The Benefits of Training for Business Performance: a research report for the Punch pub company (£20,000)
• Recruiting and Developing Tenants and Leaseholder in Licensed Retailing' (£20,000)
• Costs and Benefits Analysis: the Impact of Training on Hospitality Business Performance (£20,000)
• Getting Ahead: graduate careers in the hospitality industry, HEFCE: Bristol (£40,000)
• Staff Retention in Licensed Retailing (£20,000)
• The National Survey of Small Tourism and Hospitality Firms: 2000 – skills demands and training practices (£5,000)
• Costs and Benefits Analysis: the Impact of Training on Business Performance (£20,000)

Professional memberships

• Companion Member of British Institute of Innkeeping
• Fellow of the Hotel, Catering and International Management Association
• Honorary Fellow Council for Hospitality Management Education
• Chair: Academic Board, Higher Education Qualifications, British Institute of Innkeeping (2009-2013)
• Panel of Judges, National Industry Training Awards, British Institute of Innkeeping (2009-2013)
• Chair: Panel of Judges, National Industry Training Awards, British Institute of Innkeeping (from 1998-2009)
• Chair: Research Committee, Council for Hospitality Management Education, 1998-2008
• Expert Panel Member, International Centre for Excellence in Tourism and Hospitality Education, Federal Government, Australia, 2005 -present