This course applies to any staff working where alcohol is sold or served, including all types of hospitality, tourism and events venues, packaged liquor outlets and wineries, breweries and distilleries.
RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences.
RSA training includes classroom delivery, student involvement in group activities, customer service practice (role plays) and bar beverage service.
This face to face training covers how to recognise and professionally deal with intoxicated customers and underage persons, creation of safe and social atmospheres at venues and an understanding of liquor licensing requirements of staff, enabling course participants to be industry ready and confident.
Upon successful completion of the RSA training, you will receive your VGCCC branded certificate via email the following business day and your nationally recognised statement of attainment "SITHFAB002 – Provide responsible service of alcohol" will be processed within two weeks.
- Assessment comprises a mix of active participation, practical demonstrations, and completion of written questions.
- Knowledge questions x 23–100% pass rate. This is an open book assessment and requires the participant to correctly answer 23 questions. We strongly recommend all participants pre-read the SITFAB002 - Provide Responsible Service of Alcohol (accessible once enrolment has been completed) and prepare the answers prior to your course commencement date.
- Please note; this task will be assessed in class and the above preparation will assist in your successful completion
- VGCCC RSA Questions X 20 – 70% Pass rate (this test will be provided and completed during the class on the day).
On successful completion of the RSA training, you will receive your VGCCC branded Certificate on the next business day then your nationally recognised statement of attainment "SITHFAB002 – Provide responsible service of alcohol".
On 1 January 2022, Victorian Commission for Gambling and Liquor Regulations (VCGLR) transitioned to The Victorian Gambling and Casino Control Commission (VGCCC).
All liquor-related forms remain valid until further notice. The VGCCC retains all the powers and responsibilities of the former VCGLR until liquor regulation transfers to the Department of Justice and Community Safety later in the year.
Email addresses and phone numbers are unchanged.
The VGCCC RSA certificate is valid for three years, then you need to complete an online RSA refresher course every 3 years and before the expiry date.