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Responsible Service of Alcohol \ RSA training for Victoria- Online Via Zoom

$52 AUD

See Dates and Bookings Contact Us

Friday 16 April 2021
10 AM - 2:30 PM

Online Delivery via Zoom Virtual classes


What You Learn

 An understanding of the liquor industry, benefits of responsible service, facts about alcohol, intoxication, strategies for responsible service, refusal of service, underage - minors, packaged liquor, functions, dealing with problem patrons and current industry best practices.

Alcohol, the Victorian liquor law and your legal responsibilities.

Strategies for responsible service, harm minimisation and duty of care.

What You Get

Victorian Commission of Gambling and Liquor Regulations (VCGLR) RSA certificate.

The skills and knowledge necessary to contribute to a safe and enjoyable environment in licensed premises.

Materials to Bring

You will be provided, and instructed, to download training resources prior to the course.

Please have a note pad and pen to make any notes as the training progresses.

Photo Identification to be shown  (ie. drivers license, passport, Keypass, Proof of Age card, etc).

Dress Code

Neat casual


William Angliss Institute is approved to deliver Victoria’s RSA training by interactive video chat or virtual classroom technology for the duration of the Victorian Declared State of Emergency for coronavirus (COVID-19).  This amendment to the approved delivery method aims to ensure the health and safety of our staff and students, industry compliance and support for businesses impacted by the coronavirus. Course content and maximum class size are not affected by this amendment to delivery method.

Online hints-

To enrol in RSA online learning, via zoom please note you will need the following:

The trainer needs to have visual and audio confirmation of your presence in the course; it requires two way oral and visual communication between students and the trainer.

As per the VCGLR requirements, it is a pre-requisite for you to be seen and heard, so you will need a working camera and a microphone on your device; (lap top, PC, or tablet).

Video capability enables you to be observed by the trainer, undertaking assessments (as per VCGLR requirements).

The microphone capability is needed as the trainer may ask you questions, and will be seeking your verbal/ spoken responses (as per VCGLR requirements).Please address these microphone and a camera requirements by testing your devices prior to joining the training session. We appreciate punctuality.

The online RSA runs for 4.5 hours. You will need 4.5 hours stable, unlimited, continuous internet access.

Suitable equipment for a course of this duration; a mobile phone is not recommended, as this type of training drains a lot of power on your phone.

Please note - you will need to show photo identification (drivers licence, passport, proof of age card), as per VCGLR requirements. Please have ID ready to hold up.

Learning Materials Instructions:

Prior to the training session, please download and save all these training resources to your desk top, or you may print them off.  You will be encouraged to fill in the RSA workbook during class.

How to Use the RSA Workbook (instructions) RSA Workbook Breaches Under the Liquor Control Reform Act factsheet Responsible liquor advertising and promotions factsheet Scenario cards 1- Refusal of Service (hotel) Scenario cards 2 – Secondary Supply Scenario cards 3 - Functions

Topics covered

The liquor industry, benefits of responsible service of alcohol, facts about alcohol, intoxication, strategies for responsible service, refusal of service, underage - minors, packaged liquor and functions.

We aim to give you the skills and knowledge the hospitality industry expects, making you highly employable and professionally confident.   


There are three forms of assessment; active participation (contributing to class discussions), role play of customer scenarios and a 20 multiple choice quiz.

Upon successful completion of the RSA training via zoom , a VCGLR RSA certificate (PDF) will be emailed to you + RSA workbook.

This certification is valid for three years.