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Course Description

This course gives you the hands-on skills needed to work in the growing retail travel industry, exposing you to leading travel businesses, guest speakers and future trends.

You’ll learn valuable foundations in customer relations as well as travel booking systems, travel planning and coordinating travel company operations.

The Angliss Experience

  • Hands-on training in the software and booking management systems that are used by travel professionals
  • Optional international or interstate trips to help broaden your travel industry insight
  • Presentations by diverse travel industry professionals


Course Code


Study Area

Tourism, Travel

Course Level

Certificate IV

Application Requirements

William Angliss Institute accepts direct applications from domestic students who are not currently in Year 12.

Year 12 students applying for February intake should apply through VTAC.

Angliss considers you a domestic student if you:

  • Are an Australian or New Zealand Citizen
  • Are an Australian Permanent Resident
  • Have an Australian Permanent Humanitarian Visa

If you are unsure or hold a different visa type, please contact our Admission Team for more information.

apply now

Course Structure

Please note that the order of the delivery of units and elective units available may vary between campuses, course modes and intakes.

Stage 1

SITTIND001Source and use information on the tourism and travel industry
SITXWHS003Implement and monitor work health and safety practices
SITTTSL005 Sell tourism products and services
SITXCCS007Enhance customer service experiences
SITXCOM005Manage conflict
SITXFIN002Interpret financial information
SITXCOM002Show social and cultural sensitivity
SITXHRM001 Coach others in job skills
BSBCMM401AMake a presentation
SITTTSL002Access and interpret product information
SITTTSL016 Provide specialist advice on cruises
SITTTSL003 Provide advice on International destinations
SITTTSL004Provide advice on Australian destinations
SITTTSL008Book supplier products and services
SITTTSL009 Process travel-related documentation
SITTTSL006 Prepare Quotations
SITTTSL010 Use a computerised reservations or operations system
SITTTSL012Construct normal international airfares
SITTTSL013Construct promotional international airfares

Companies who hired our graduates

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