Diploma of Hospitality Management

Overview Course Structure entry Requirements Fees Testimonials

Course Description

Combine your diploma of hospitality studies with the unparalleled learning and work experience of the Angliss International Hotel School. This customised study pathway gives students the opportunity to take their service delivery skills to a new and luxurious level.

Designed to expose students to a five-star standard accommodation environment, Hotel School's exceptional facilities will help you refine your skills—from the reception desk to the dining area and back of house management. Expand your learning experience with masterclasses, and six-month paid industry placement program.

The Angliss Experience

Take part in exclusive masterclasses from esteemed hoteliers and accommodation professionals.
Extend your expertise through a 6-month work integrated learning placement with industry partners in Melbourne, Victoria, interstate or New Zealand with brands such as Marriott International, Accor or IHG Hotels & Resorts.
Look the part. Students will receive full corporate uniform, name badge and Angliss pin (additional fees may apply).

COURSE DETAILS

Course Code

SIT50422

Study Area

Hospitality, Hotel Management

Course Level

Diploma

Course Intake

February, July

Duration

1.5 years

Campus

Melbourne

Course Mode

Full-time

Course Hours

Full Time: 20-22 per week

Course Structure

Please note that the order of the delivery of units and elective units available may vary between campuses, course modes and intakes.

Stage 1

SITXWHS007Implement and monitor work health and safety practices

SITXMGT005Establish and conduct business relationships

SITXFIN009Manage finances within a budget

SITXFIN010Prepare and monitor budgets

SITHFAB025Prepare and serve espresso coffee

SITXFSA005Use hygienic practices for food safety

SITXCCS010Provide visitor information

SITHFAB021Provide responsible service of alcohol

SITHFAB034Provide table service of food and beverage

Stage 2

BSBPEF502Develop and use emotional intelligence

SITHACS010Provide housekeeping services to guests

SITHACS016Provide accommodation reception services

SITHACS011Prepare rooms for guests

SITHACS015Conduct night audit

SITHACS013Provide porter services

Stage 3

SITXCCS016Develop and manage quality customer service practices

SITXHRM008Roster staff

SITXMGT004Monitor work operations

SITXCOM010Manage conflict

SITXHRM009Lead and manage people

SITXCCS015Enhance customer service experiences

SITXGLC002Identify and manage legal risks and comply with law

BSBOPS502Manage business operational plans

BSBSUS511Develop workplace policies and procedures for sustainability

Stage 4

SITHFAB026Provide room service

BSBTWK501Lead diversity and inclusion

SITXCRI003Respond to a customer in crisis

Stage 5

SITHIND008Work effectively in hospitality service [Placement]

Stage 6

SITHIND008Work effectively in hospitality service [Placement]

Timetables

Want to get a handle on your schedule? Find timetables for tourism, hospitality, events and hotel management courses at the Melbourne campus for our next intake. Please note timetables are subject to change.

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Diploma of Hospitality Management (SIT50422)