It’s Never Too Late to Change: Priyanka’s Career Pivot to Tourism
After nearly two decades in the food industry, Priyanka Nijhawan knew it was time for a new direction. It was during a life-changing group tour through India that she discovered her new calling, which is tourism.
“I was the only local Indian on the tour,” Priyanka recalls. “I found myself naturally stepping into the role of cultural guide, sharing cultural insights with fellow travellers. The feedback I received was so encouraging and sparked the realisation that tourism wasn’t just an interest. It could be my next profession.”
Determined to explore this path, Priyanka enrolled in the Certificate III in Tourism at William Angliss Institute, drawn by its strong reputation in the tourism sector and collaboration with Intrepid Travel, the very company that had run her pivotal tour.
“William Angliss Institute stood out because of its industry ties and practical approach to responsible travel,” she explains. “It felt like the perfect fit, and it was one of the best decisions I’ve ever made.”
Her experience studying at Angliss exceeded expectations. From classroom learning to immersive assessments, every aspect of the course helped build her confidence and skills.
“The tour guide units were memorable,” she said. “They allowed us to step into real scenarios in planning tours, presenting to groups, and receiving constructive feedback.
She also recalls fond memories of being back in the classroom after many years, surrounded by a community of enthusiastic peers. “Being a student again was such a joy, especially on a vibrant campus in the heart of Melbourne. A standout moment was guiding prospective students during Open Day,” she added.
Armed with new skills and fresh enthusiasm, Priyanka soon landed a role as a Visitor Experience Officer/Tour Guide at the Shrine of Remembrance, where her appetite for storytelling and cultural history shine. Coming from a military family, this role also honours her heritage.
A particularly proud chapter of her food technology career was working alongside Research and Development (R&D) teams, where one of the most significant collaborations was with the Australian Defence Force. “I helped create a new muesli bar designed specifically for army ration packs. My role was to ensure the bar’s safety and stability over its shelf life. It wasn’t just product development but a mission to support those who serve,” she said.
“Now, in an extraordinary twist of fate, that very muesli bar is on display in the Taste of Combat exhibition at the Shrine of Remembrance. To stand beside it in a space dedicated to honouring the sacrifices of our armed forces is nothing short of surreal,” she explained.
In her day-to-day role, Priyanka engages with visitors from around the world, leads tours, supports events, and even works in the on-site café, however, it’s the sharing of military history that brings her the most joy.
“What I love most about this industry is being able to connect with people and help them understand the detailed accounts behind the places they visit. No two days are the same, and every conversation brings something new.”
Recently, she experienced two career-defining moments. She was selected to be one of just two officers assisting inside the Sanctuary during the Dawn Service, which is a significant role during one of Australia’s most solemn events. “Standing in the Sanctuary, while 50,000 people gathered outside, was humbling and unforgettable,” she said.
Two days earlier, she took the new recruits of her favourite AFL team, the Essendon Bombers, on a private tour of the Shrine. “It was exciting to share the history and significance of the Shrine with then, topping off an already memorable week.”
Priyanka is determined to deepen her expertise in military history and enhance the visitor experience at the Shrine of Remembrance. “In the future, I would love to expand my horizons by travelling the world in my role, exploring different cultures, histories and stories that I can share with visitors,” she added.
“The best advice I’ve ever received is: ‘It’s never too late to change. Back yourself 100%.’ If you love customer service, enjoy talking with people, and are genuinely interested in learning about the world, then a career in tourism could be the perfect fit for you.”
Learn more about our Tourism Courses, email enquiry@angliss.edu.au or call +613 8595 5334 for more information.
