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New five star training facilities drive hospitality employment

The who's who in accommodation and five star hotels celebrated the future of training in hospitality and hotel management at the unveiling of William Angliss Institute's newest facilities, set to take students from concierges to industry leaders.

Keynote speaker, Antony Page, General Manager of The Ritz-Carlton Melbourne (opening late 2022), had a clear message: there are jobs to be had for people passionate about the industry, and William Angliss Institute is the place to get your start. Antony himself was a student.

"Melbourne has some of the biggest hotel brands in the world, with The Ritz-Carlton, W Melbourne and Melbourne Marriott Hotel Docklands and they need staff. The name we all know is William Angliss Institute, and to see the new facilities and hear how they talk about evolving training gives us a lot of confidence that we'll have graduates filling our roles and growing their careers," said Mr Page.

"The new facilities are so much more conducive to learning than traditional classroom spaces," Mr Page continued, stating that learning is a lifelong journey.

The event on March 16 showcased new dedicated student training facilities that improve connectivity, model industry best practice, and support the Institute's existing facilities including accommodation suites, training restaurants, accommodation bookings lab and training bars. The new learning spaces are equipped with industry-leading software to enhance training in point of sale systems, booking systems and property management systems.

"All the new interactive learning stations are equipped with all the must-have hospitality programs including Opera, Tanda, ResPAK, Gallileo, GDS, STR (including revenue management tools) and Check (which is a stock control system), so students have access to these in their studies, ensuring they are workplace ready upon course completion," said Chris Harris, Director of Education at William Angliss Institute.

While technical expertise such as carrying three plates are still basic essentials in hospitality, training goes way beyond this to include management skills and at William Angliss Institute it now even includes attitudes – the crucial "people person" skills previously considered unteachable. This is training for careers – aspiring general managers and CEOs of international hotel brands – not just summer jobs.

"With over 80 years of experience we've become a crucial feeder into the hospitality and accommodation sector, and we don't take our responsibility lightly," said Chris Harris, who reiterated that there was a program at the Institute for people at all levels – from skilling for first jobs to take their careers to the next level – from short courses to Masters Degrees.

For students, this makes William Angliss Institute the perfect first step, and for employers the Institute becomes the perfect training partner to retain good staff.

For more information on the hospitality and hotel management training programs visit 

Published 23 May 2022