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Course Description

Tourism is an exciting industry to explore and this certificate course provides the perfect professional introduction. This certificate course teaches the tourism operational skills and basic industry knowledge you need.

Learning from experienced industry professionals, you'll discover what's needed to work in travel agencies, tour wholesalers, top tourist attractions, cultural heritage sites and more.

With a small student group, you can enjoy local tourism excursions like a student designed Melbourne CBD tour and field trips that open up new possibilities.

This course is offered via the VET program and VCAL.

The Experience

  • Learn Tourism industry specific skills balanced with literacy, numeracy and valuable 'life' skills
  • Class sizes are small and mentorship is a key element of this introductory course
  • You'll be responsible for driving your learning as you get prepared for a real work environment


Course Code


Study Area


Course Level


Course Structure

SITTIND001Source and use information on the tourism and travel industry
SITXCCS003Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001Participate in safe work practices
SITTTSL005 Sell tourism products and services
SITTTSL002 Access and interpret product information
SITTTSL001 Operate online information systems
SITTTSL004 Provide advice on Australian destination
SITXCCS001 Provide customer information and assistance
SITXCCS002 Provide visitor information
SITXCOM003 Provide a briefing or scripted commentary

Entry Requirements

  • Successful completion of Year 10 (or equivalent)
  • 16 or 17 years of age
  • Your most recent school report
  • If you are under 17 years of age, you will need to provide a completed Transition from School form, signed by your school principal


Fees for our VET delivered in schools programs are charged by individual schools. Please contact us, or put in an enquiry for more information.

Prices listed here are for VCAL programs at William Angliss Institute.

Government Supported Place Total Course Tuition Fee


Concession Total Course Tuition Fee


Additional Expenses

Sundry $150
(Uniforms, equipment, excursions, etc)


Companies who hired our graduates

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