Course Description
This diploma course prepares you for management roles across a broad range of travel and tourism environments. Learn business operations and regulations, tourism practices and project management skills and enhance your learning through visits to tourism operators and networking opportunities.
This course gives you an in-depth understanding of how the tourism industry operates, giving you a grounding in business operations and regulations, culturally appropriate and sustainable practices and effective planning.
The Angliss Experience
- Take part in our optional IPP (industry placement program) with one of our partner companies
- Gain practical workplace experience and tourism job skills
- Go on an international or interstate study tour to broaden your tourism experience
- Learn from experienced travel and tourism professionals as well as guest lecturers from industry
COURSE DETAILS
Course Code
SIT50116Study Area
Tourism, TravelCourse Level
DiplomaAlert
Course Structure
Please note that the order of the delivery of units may vary between campuses. Elective units will also differ and not all units listed below will be delivered at all campuses.
Stage 1
SITTIND001Source and provide information on the tourism and travel industry
SITXWHS003 Implement and monitor work health and safety practices
SITTTSL005Sell Tourism Products and Services
SITXCCS007 Enhance customer service experiences
SITXCOM005Manage conflict
SITXFIN002Interpret financial information
SITTTSL002 Access and interpret product information
SITTTSL016 Provides specialist advice on cruises
SITTTSL003Provide advice on international destinations
SITTTSL004 Provide advice on Australian destinations
SITTTSL010Use a computerised reservations or operations system
Stage 2
SITXFIN003Manage finances within a budget
SITXFIN004Prepare and monitor budgets
SITXCCS008Develop and manage quality customer service practices
BSBDIV501 Manage diversity in the workplace
SITXHRM003Lead and manage people
SITXMGT001 Monitor work operations
BSBSUS401Implement and monitor environmentally sustainable work practices
SITXMGT002Establish and conduct business relationships
BSBMKG510 Plan e-marketing communications
SITXMPR004Coordinate marketing activities
Stage 2 - Add a choice of one elective of 2 units from the list below
AIRFARES
SITTTSL012Construct Normal International Airfares
SITTTSL013Construct Promotional International Airfares
TOUR GUIDING
SITTGDE004Lead Tour Groups
SITTGDE005 Prepare and present tour commentaries or activities
PRACTICAL PLACEMENT
BSBWOR501 Manage personal work priorities & professional development
BSBWOR403Manage stress in the workplace
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