William Angliss Institute

Industry Training - Travel and Tourism

travel

Assisting the many tourism businesses and bodies that combine to make up the tourism industry, William Angliss provides a suite of products specifically designed to meet your business needs.

We deliver short course and specific skill set training as well as traineeship and nationally accredited programs. All training is designed around industry best practice, aimed to strengthen your travel and tourism business.

As a multi-award winner in the category “Best Registered Travel Industry Training Institution” at the AFTA - National Travel Industry Awards, we have a proven record in the design and delivery of tailored training to new staff and up skilling of existing employees.

As you are already in the travel industry, this program will update your unique work experience and knowledge. You will learn about up to date travel consulting best practices, observe what’s happening across the industry, converse with industry experts and have the focussed opportunity to share, learn and grow.

Learn how to develop and refine strategic skills in sales, customer service, relationship management and more to ensure you remain current, competitive and successful.

The Certificate IV subjects incorporate all of this and more, examining practical sales and service skills that will set you up to convert more enquiries into bookings.

Course code:               SIT40116
Course Level:              Certificate IV
Course Study Area:     Tourism
Course Location:         Melbourne
Course Intake:             Ongoing
Course Duration:         6 months

Course units include:

Skill Set
Unit Code
Unit Name
Core/Electives
Modern Travel & Tourism SITTIND001Source and use information on the tourism and travel industryCore
Modern Travel & TourismSITTTSL002Access and interpret product informationCompulsory Elective A
Destination AdviceSITTTSL003Provide advice on international destinationsCompulsory Elective A
Destination AdviceSITTTSL004Provide advice on Australian destinationsCompulsory Elective A
Sales and ConversionSITTTSL005Sell tourism products and servicesCompulsory Elective A
Sales and ConversionSITTTSL006Prepare quotationsCompulsory Elective A
Implement and monitor WHSSTIXWHS003Implement and monitor work health and safety practicesCore
Enhance ServiceSTIXCCS007Enhance the customer service experienceCore
Enhance ServiceBSBCUE203Conduct customer engagementCompulsory Elective Other
Coaching OthersSITXHRM001Coach others in job skillsCore
Conflict ManagementSITXCOM005Manage conflictCore
Communicate and Cultural SensitivityBSBCMM201Communicate in the workplaceCompulsory Elective Other
Communicate and Cultural SensitivitySITXCOM002Show social and cultural sensitivityCore
Interpreting FinanceSITXFIN002Interpret financial informationCore
Booking TravelSITTTSL008Book Supplier products and Services (Book supplier services)Compulsory Elective A
Booking TravelSITTTSL009Process travel-related documentationCompulsory Elective A
Monitor OperationsSITXMGT001Monitor work operationsCompulsory Elective B
Cruise AdviceSITTTSL016Provide specialist advice on cruisesCompulsory Elective A
Write Complex DocumentsBSBWRT401Write complex documentsCompulsory Elective B

Learn how to manage more effectively, realize better results and increase your group’s effectiveness on an ongoing basis. When you manage a sales team you need to prompt better performance, analyse your team for improvement opportunities and create positive, productive attitudes.

The Diploma subjects incorporate all of this and more, examining business operations, regulations and tourism best practices.

Course code:               SIT50112
Course Level:              Diploma
Course Study Area:     Tourism
Course Location:         Melbourne
Course Intake:             Ongoing
Course Duration:         1 year

Course units include:

Skill Set
Unit Code
Unit Name
Core/Electives
Modern Travel & Tourism SITTIND001Source and use information on the tourism and travel industryCompulsory Elective A
Modern Travel & TourismSITTTSL002Access and interpret product informationCompulsory Elective Other
AirfaresSITTTSL310Construct normal international airfaresCompulsory Elective A
AirfaresSITTTSL311Construct promotional international airfaresCompulsory Elective A
Conflict ManagementSITXCOM401Manage conflictCore
Sales StrategySIRXSLS008ADevelop a sales strategyCompulsory Elective Other
Sales StrategySITXMPR403Plan and implement sales activitiesCompulsory Elective A
Lead and Monitor PerformanceSITXHRM402Lead and manage peopleCore
Lead and Monitor PerformanceSITXHRM503Monitor staff performanceCompulsory Elective A
Conduct Business RelationshipsSITXMGT501Establish and conduct business relationshipsCore
Monitor OperationsSITXMGT401Monitor work operationsCore
Interpreting FinanceSITXFIN401Interpret financial informationCore
BudgetingSITXFIN402Manage Finances within a budgetCore
BudgetingSITXFIN501Prepare and monitor budgetsCore
Write Complex DocumentsBSBWRT401Write complex documentsCore
Implement and monitor WHSSITXWHS401Implement and monitor work health and safety practicesCore
QualitySITXCCS501Manage quality customer serviceCore

With the focus on Travel and Tourism Businesses, master the delicate balance of operations, strategy and staff performance learning how to identify skills gaps in team members and ways to successfully motivate and build teamwork. The course covers how to communicate expectations clearly and effectively, dealing proactively with poor performers and confronting and resolving employee conflicts.

In addition to this, the Diploma examines business and workplace operations, time management for leaders, key performance drivers and productivity and profit through better financial management.

Course code:              SIT51915
Course Level:             Diploma
Course Study Area:    Business
Course Location:        Melbourne
Course Intake:            Ongoing
Course Duration:        1 year

Course units include:
Skill Set
Unit Code
Unit Name
Core/Electives
Leading with InfluenceBSBWOR502Lead and manage team effectivenessCore
Leading with InfluenceBSBLDR503Communicate with influenceCompulsory Elective A
Effective RelationshipsBSBLDR502Lead and manage effective workplace relationshipsCore
Effective RelationshipsBSBCMM501Develop and nurture relationshipsCompulsory Elective Other
Emotional IntelligenceBSBLDR501Develop and use emotional intelligenceCore
Workforce PlanningBSBHRM513Manage workforce planningCompulsory Elective B
Workforce PlanningSITXCCS501Manage quality customer serviceCompulsory Elective B
Workforce PlanningSITXCCS501Manage operational planCore
Systems InnovationBSBMGT516Facilitate continuous improvementCompulsory Elective A
Systems InnovationBSBINN501Establish systems that support innovationCompulsory Elective B
Systems InnovationBSBINN502Build and sustain an innovative work environmentCompulsory Elective A
Personal Prioritising and DevelopmentBSBWOR501Manage personal work priorities and professional developmentCompulsory Elective A

Fees: Fees and charges can be found at www.angliss.edu.au/fees-and-charges

Contact us

 phone  Phone 1300 ANGLISS or +613 9606 2111

mail  Enquire online

global  International Phone +613 9606 2169

global  International Email international@angliss.edu.au