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Online Service Standards

William Angliss Institute offers a range of courses that are delivered partly or wholly online. William Angliss Institute is committed to providing a quality learning experience for students studying online and these online service standards explain our commitment to students in key areas.


William Angliss Institute provides the following support to assist students with studying any aspect of their course online.

Contact for queries

  • Teachers/assessors will provide students with details of availability to respond to queries at the commencement of each unit.
  • Teachers/assessors will provide contact details including phone, email and/or office location.
  • Assessments submitted by the due date will be marked and returned within 10 working days.
  • Teachers/assessors and LRC staff (if the student is on campus) may be contacted for technical queries relating to LMS (Moodle) access and navigating. Where the query is more complex the teacher or student may contact the E-learning Support Unit for further advice.
  • William Angliss student support services endeavor to reply to queries within 2 business days.

Note: where a teacher is unavailable students should contact the relevant Student Management Centre.

Support Services

William Angliss Institute's support services provide all students with the opportunity to enhance their capacity to achieve success in an accessible, welcoming environment.

All William Angliss Institute support services are free and confidential.

Students of the Institute who do not undertake their training on campus at 555 La Trobe Street can access support services by phone. The toll free number 1800 236 203 will provide access to study and personal advice during AEST business hours. Leave a message outside of these hours and a counsellor, learning advisor or careers advisor will call back.

More information about support offered to students can be found at William Angliss Institute Learning and Student Support.



Digital literacy

As part of the Pre-Training Review, William Angliss will assess students on their digital skills and ability to access online training.

Learning platforms

William Angliss Institute uses a learning management system (LMS) called Moodle for online learning. Moodle is accessed from the MyWAI student portal.


The following are the minimum information technology requirements to enable optimal access to MyWAI/Moodle:

  • A desktop or laptop computer (with 4GB memory and 1.8 GHz processor), however many aspects of the course can be accessed via smartphone or tablet.
  • Microsoft Office 2003 or later.
  • A reliable internet connection with the latest version of a web browser such as Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.



William Angliss Institute ensures learning materials are presented in a variety of formats to optimise the learning experience, including:

  • Graphics
  • Video
  • Audio
  • Guided content
  • Interaction through discussion forums
  • Students with accessibility issues can request alternative versions of key information.



William Angliss Institute provides an online learning experience that is engaging and interactive. Students can interact with teachers and peers through group discussion forums and online messaging/chat.

Ongoing feedback will be provided by interaction with teachers/assessors via:

  • informal discussion forums,
  • responses to individual queries
  • formally via feedback to assessment tasks

Student engagement is monitored to ensure that they continue to progress through the course.



Learning and assessment tools used in online delivery are subject to the same quality reviews as all other learning material and assessment tools.

Forms of assessment will vary per course, but will include a combination of the following:

  • Observation
  • Knowledge questions
  • Presentations
  • Projects
  • Evidence portfolios
  • Reports or case studies
  • Demonstration of practical skills

Where students are asked to demonstrate competency in practical skills, video technology may be arranged.



Teachers and assessors delivering online courses at William Angliss Institute have undertaken professional development and training in online delivery, which may include:

  • Internal professional development in delivery and assessment using the William Angliss LMS (moodle)
  • Participation in staff reference groups who meet and share ideas for improvement.
  • Formal qualifications in online training