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Course Description

Book your place for a career in hotels with the Undergraduate Certificate of Hotel Operations. Providing you with a grounding in hotel and resort operations you'll be introduced to the service experience that underpins the industry, from front office to food and beverage service.

With customer service as a foundation, you'll develop your skills in dedicated service environments with real customers and real experiences, while you study the fundamentals of management that underpin working with colleagues, supervisors and managers.

Gain knowledge in room division and practical experience utilising tools and programs used by the industry for accommodation reservation. Understand how room divisions and front of house operations are integrated and how they can impact the customer experience and success in this dynamic global industry.

The Angliss Experience

  • Make the most of small class sizes and mentorship from your lecturers and access to industry experts
  • Included industry compliance certification in responsible service of alcohol and food handling make your qualifications instantly applicable to jobs in the industry
  • Gain practical experience in Opera accommodation reservation systems as used in industry
  • Make the most of our state-of-the-art facilities with training in a live restaurant environment


Course Code

Undergraduate Certificate of Hotel Operations - CRS1400975

Course Level

Undergraduate Certificate

Course Intake

February, July


6 months (full-time)



Course Mode

On campus

Course Hours

Approximately 16 hours per week plus self-directed study


William Angliss Institute accepts direct applications from domestic students who are not currently in Year 12. Call 1300 ANGLISS

Angliss considers you a domestic student if you:

  • Are an Australian or New Zealand Citizen
  • Are an Australian Permanent Resident
  • Have an Australian Permanent Humanitarian Visa

If you are unsure or hold a different visa type, please contact our Admission Team for more information.

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Course Structure


HOH501 Fundamentals of the Resort and Hotel Industry
HOH509Rooms Division Operations
HOS501 Food and Beverage Operations
MAN501 Management Fundamentals


Further Study

With successful completion of the Undergraduate Certificate, graduates will be eligible for direct entry into the Bachelor of Resort and Hotel Management or Bachelor of Tourism and Hospitality Management with credit recognised for subjects completed.

Employment Outcomes

With the relevant work experience graduate employment opportunities include but are not limited to:

  • Hotel and resort front office operations
  • Guest arrivals and customer experience teams
  • Food and beverage service
  • Front of house operations



The fees shown include tuition and student services fee, and are what you can expect to pay if you commence study in 2024. Fees may be subject to change without notice. Your actual fees will be calculated based on your individual circumstances and eligibility for a government-subsidised place at the time of enrolment. You may also need to pay materials fees.

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