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Education Quality Management

Education Quality Management at William Angliss Institute extends across all aspects of its activities and performance.

The Education Quality Management System represents a planned, ongoing process aimed at ensuring quality and improving outcomes for students, clients and stakeholders.

The Institute's Education Quality Management System represents a planned, evidence-based, aimed at ensuring quality and improving outcomes for students, clients and stakeholders; achieving the Institute's mission; and providing a platform for future development, meeting future workforce needs and maintaining the Institute's place as the specialist centre for education and training in tourism, hospitality and the culinary arts.

William Angliss Institute's most recent NSSSP Audit Report

As part of its registration requirements, William Angliss Institute is required to demonstrate compliance with the Australian Quality Framework including the Standards for Registered Training Organisations 2015

A summary of the most recent audit and renewal of registration is reproduced below:

Audit Date: March 2022
Auditor: Australian Skills Quality Authority (ASQA)

Renewal CRICOS application granted
Renewal RTO application granted

Audit Date: 21-23 July 2015
Auditor: Australian Skills Quality Authority (ASQA)

Qualifications audited

Qualification code Qualification name
AVI30208 Certificate III in Aviation (Flight Operations)
BSB40812 Certificate IV in Frontline Management
BSB51107 Diploma of Management
BSB41412 Certificate IV in Work Health and Safety
CPP31011 Certificate III in Cleaning Operations
FDF50311 Diploma of Food Science and Technology
SIB40110 Certificate IV in Beauty Therapy
SIT30813 Certificate III in Commercial Cookery
SIT50212 Diploma of Events
TAE40110 Certificate IV in Training and Assessment
BSB40812 Certificate IV in Frontline Management


Audit Outcome     Rectification  
Was significant or critical non-compliance identified? Yes / No If 'Yes', non-compliance type Summary of non-compliance Actions taken to rectify the non-compliance Has the non-compliance been rectified



Renewal of Registration William Angliss Institute 2015 - 2022

Visit for more information on William Angliss Institute's registration.

Summary of AQTF or VET Quality Framework audit information

RTO 3045 Audit Report PS100081

RTO 3045 Audit Report QS100613

WAI Registering Body Report – 2014

WAI Registering Body Report – 2015

WAI Registering Body Report – 2016

WAI Registering Body Report – 2017

WAI Registering Body Report – 2018

WAI Registering Body Report – 2019

The 2017 Registering Body Report indicators are based on a survey of 1150 students and 150 employers. This sample represents approximately 20 per cent of this organisation’s training delivery completions in the 2017 calendar year. The students and employers surveyed for these indicators were selected by this organisation in accordance with national guidelines’.

Education Quality Management at William Angliss Institute

The William Angliss Institute (WAI) education quality management framework is designed to promote and support student success through the student lifecycle.

This framework is comprised of three pillars:

  • Educational Quality Self-Assurance
  • Educational Quality Control and Review
  • Educational Quality Continuous Improvement

These pillars collectively provide an integrated education quality management framework.

An overarching governance framework provides strategic direction, establishes culture and accountabilities and provides oversight over performance and risk management

Principles and Strategic Approach

The Institute's approach to education quality is built around three pillars:

A. Educational Quality Self-Assurance

  • Education Quality Standards
  • Student Course Suitability
  • Investment in Staff
  • Professional Development
  • Facilities
  • Stakeholder Engagement
  • Education Quality Self-Assurance systems

B. Educational Quality Control and Review

  • Professional Conversations
  • Assessment Validation Program
  • Course/Unit Reviews
  • External reviews
  • Student and Industry Surveys
  • Complaints and Appeals Processes
  • Other internal reviews
  • Trainer and Assessor Competency Management
  • Key system reports

C. Educational Quality Continuous Improvement

The continuous improvement principles embedded in WAI's approach include:

  • Collaborative and active involvement of staff in all phases of the continuous improvement cycle
  • Clear ownership for initiatives and actions
  • Industry network collaboration (e.g. AHA, TAA, AAA*)
  • Improvement is reflective
  • Visibility and monitoring through a Continuous Improvement Register* and reporting through relevant governance structures

The role of the Education Quality Management Committee

The Education Quality Management Committee (EQMC) acts as an advisory committee to the Educational Governance Committee on matters associated with quality compliance and continuous improvement.
Specific Objectives:

  • To ensure compliance with the Institute's jurisdictional and regulatory training, teaching and learning obligations, especially with regard to ASQA (VET), TEQSA (HE), and DET (ESOS & CRICOS –).
  • To promote and contribute to the effectiveness of the Institute's Education Quality Management Systems.
  • To facilitate the implementation of quality standards and continuous quality improvement processes across all aspects of the Institute's educational and training activities.
  • To establish mechanisms that will ensure the Institute is continually reviewing its educational activities and improving its processes.
  • To identify relevant internal and external benchmarks that can help determine appropriate quality standards in teaching and learning, academic governance, research, resource management and student services.
  • To advise, monitor and report on the activities being undertaken to fulfil organisational and client quality requirements, identifying any gaps in quality assurance or quality improvement processes.
  • To monitor progress on recommendations and opportunities for improvement identified in education quality audits and accreditation activities.
  • To review the outcomes of learner engagement and employer satisfaction surveys conducted at departmental levels insofar as the results impact on the level of compliance and the scope for continuous improvement.